FAQ
When will I receive my order?
Orders typically take 3-5 business days to ship. When specials sales/promotions are running, (for example: Black Friday, Christmas , restocks or launches like body butters or lashes) it will be announced that shipping may be extended. Shipping can take as long as 2 weeks processing time, not including delivery days.
Why does shipping cost increase with a large order, but take the same shipping time?
Shipping cost is not going by how long it will be to ship from our facility, it is by weight. The heavier the package, the more it will cost. When your order reaches over 1 pound (16 ounces) it will be considered "Priority Mail" and will be delivered in 2-3 business days after shipping and processing instead of 3-5 business days after shipping and processing.
Returning/Exchanging, Cancellation, Refunds?
Orders can be canceled or refunded anytime before being shipped. After an order is shipped, it is no longer eligible for a refund. Unopened products can be sent back using the address on your shipping label, and exchanged. You are responsible for shipping cost of that item. If you would like to return an unopened product please email a photo of the product, along with your concerns, and we will see how to move forward with the return. Not all items are eligible for a return refund. Any broken items from mail can also be sent back after showing proof of damage through email. Items must be sent back by customer using address on shipping label.
Orders typically take 3-5 business days to ship. When specials sales/promotions are running, (for example: Black Friday, Christmas , restocks or launches like body butters or lashes) it will be announced that shipping may be extended. Shipping can take as long as 2 weeks processing time, not including delivery days.
Why does shipping cost increase with a large order, but take the same shipping time?
Shipping cost is not going by how long it will be to ship from our facility, it is by weight. The heavier the package, the more it will cost. When your order reaches over 1 pound (16 ounces) it will be considered "Priority Mail" and will be delivered in 2-3 business days after shipping and processing instead of 3-5 business days after shipping and processing.
Returning/Exchanging, Cancellation, Refunds?
Orders can be canceled or refunded anytime before being shipped. After an order is shipped, it is no longer eligible for a refund. Unopened products can be sent back using the address on your shipping label, and exchanged. You are responsible for shipping cost of that item. If you would like to return an unopened product please email a photo of the product, along with your concerns, and we will see how to move forward with the return. Not all items are eligible for a return refund. Any broken items from mail can also be sent back after showing proof of damage through email. Items must be sent back by customer using address on shipping label.